General Policies

At Refined Glow, we value our clients and want to provide an outstanding experience. To ensure everything runs smoothly, we kindly request that you familiarize yourself with our policies. Your understanding and cooperation are greatly appreciated as we work towards creating a positive and memorable experience for everyone at Refined Glow.

Scheduling

Please arrive 15 minutes before your scheduled visit to fill out any necessary paperwork that may not have been filled out prior to your visit. After your visit, to ensure that you get an appointment for the date and time you desire, we suggest booking all appointments a few weeks in advance. Our website displays the most up-to-date availability. Please note that we require a credit card to reserve your appointment.

Consultations

We provide free consultations and in-depth skin analysis with one of our expert providers. We believe an informed client with realistic expectations will be most satisfied with our treatments and results. Our consultations include education about your unique skin type, a comprehensive discussion about all options available to you, both immediate and long term, and a clear plan of action based on your individual goals. There is a limit of two (2) free consultations per person per 365 days.

Pricing & Prepayments Policy

Pricing for products and services is subject to change any time. Once prepaid, you have up to 1 year to redeem the purchased service(s).

If there are any payment issues with a client’s credit or debit card or CareCredit – chargebacks, fraud issues, etc., we cannot accept credit or debit cards or CareCredit from the client and require payment in cash.

Pets

For the health and safety of our clients, we have a No-Pets policy. Only working service animals are permitted.

Children

To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving their services. An adult must accompany children under the age of eighteen (18) receiving services.

Cancellations

As a courtesy to our providers, for non-group appointments, please provide a minimum of twenty-four (24) hours notice should you need to cancel or reschedule an appointment. You will be charged $50 if an appointment is canceled or rescheduled less than twenty-four (24) hours in advance or if there is a noshow. Home visits are $100 and non refundable even if no additional treatment is rendered. For group appointments, there is a seventy two (72) hour cancellation policy, and the credit card on file will be charged $200 if canceled less than seventy two (72) hours in advance. If you arrive more than ten (10) minutes late for your appointment, you may be required to reschedule to avoid disrupting other clients’ appointments and may be charge a cancellation fee.

Payment

All payments are due in full at the time of treatment or purchase. We gladly accept a variety of payment methods, such as Cash, Visa, Mastercard, Apple Pay, Care Credit, Cherry, and other financing options. We appreciate your understanding and cooperation.

Return Policy

Professional Procedures

Refunds are not available for professional services; however, at Refined Glow, we understand that unexpected circumstances may arise. If you are unable to use your purchased treatments, we encourage you to utilize your treatment credits towards another service of your choice. We offer a wide range of alternative services that will allow you to make the most out of your Refined Glow experience. Thank you for your understanding and we look forward to accommodating your needs.

For training courses, payments are non-refundable.

Retail Products

Retail products can be refunded within 7 days of purchase if there is an adverse skin reaction or if no alterations to the product have been made. Gift certificates are non-refundable, and multiple refunds for the same product may be refused. We strive to ensure customer satisfaction and will gladly assist you with any concerns regarding your purchase.

Retail products can be refunded within 7 days of purchase if there is an adverse skin reaction and no alterations to the product have been made. Gift certificates are non-refundable, and multiple refunds for the same product may be refused. We strive to ensure customer satisfaction and will gladly assist you with any concerns regarding your purchase.

Privacy Policy

Your privacy is essential to us. The following outlines our privacy policy to help you understand how we collect, use, communicate, disclose, and use personal information.

Before or at the time of collecting personal information, we will identify the purposes for which information is collected. We will collect and use personal information solely to fulfill our specified purposes and for other compatible purposes. We will only retain personal information as long as necessary to fulfill the specified purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by reasonable security safeguards against loss or theft and unauthorized access, disclosure, copying, use, or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

You can permanently disable your account and remove your information from our database at any time by sending an email to Hello@refined-glow.com You can see what information is deleted and what we continue to store after the account is disabled in our privacy policy.

These terms remain in effect after your account is disabled.

We collect information automatically as you navigate the site or through our analytics providers. We may store usage information such as the type of device you use to access our Website, including IP address, device ID, the pages you visit or request, links clicked, referring sites, user interactions, and your search terms. We also derive your location from your IP address.

Indemnification

You agree to defend, indemnify and hold harmless the Company, its affiliates, subsidiaries, and each of its and their respective directors, officers, shareholders, managers, employees, agents, partners, representatives, licensors, successors, and assigns (collectively, “Related Parties”) from any claim, demand, loss, award of damages, expense, or cost (including reasonable attorneys’ fees) that arises out of:

Your use of, inability to use or access, or reliance on, the Platform or the Services, or any goods or services obtained therefrom;
Your provision or receipt of a Treatment;
Your travel in connection with the provision or receipt of a Treatment;
Your interaction with any other User;
Any claim that you violated any provision, term, condition, covenant, warranty, or representation in
this Agreement;
Any violation of this Agreement by you or any other person using your User Account, whether or not
such usage is expressly authorized by you;
Any harm to person or property resulting from your acts or omissions, whether such acts are intentional,
negligent, or otherwise;
The Company’s use, disclosure, or preservation of User Content; or
Your violation of any rights of another, including intellectual property rights.

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